Computer screen black after windows logo

Hey, I've had Windows 10 64bit installed for a while without issue; however, upon my most recent boot, I'm getting a black screen with no mouse immediately after the Windows 10 logo and spinning dots.

After doing some research online, i've done the following: I have tried rebooting 3 times to get into system recover mode but a similar situation occurs - I get the Windows logo with spinning dots with "Starting System Recovery" along the bottom, followed immediately by a black screen.

I have the same question Report abuse. Details required :. Cancel Submit. Thank you for posting in Microsoft community. To download the Windows 10 ISO refer the link below. Once you boot to the start screen, I suggest you to update display drivers and check for the issue.

Follow the steps below to do so,. Select Display Adapter and expand the driver icon. Right click on the driver icon and click on Update. AdrianG 4 Ruthenium.

Please note- There are chances that you may lose all data. In response to AdrianG N o response still system shows black after dell logo, even recover bios but no response Handsome Devil. Does it cycle through the Display Test??? Qusai 2 Bronze. Left Handy 2 Bronze. In response to Qusai Steps to down grading BIOS with a black screen How to downgrade bios through black screen?

Post Reply. That is my issue as I specified to just one more person up above, after installing my drivers, this problem happens and I do not know how to fix it. You should still be able to enter safe mode with networking and get the latest version online.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended. Please note: Do not post advertisements, offensive material, profanity, or personal attacks. Please remember to be considerate of other members.

All submitted content is subject to our Terms Of Use. My monitor goes black after the windows screen on startup. I tried booting from Safe Mode, but in the boot options there are only "Start Windows Normally" and "Launch Startup repair" and the repair will not help.

Is there some way to fix this problem? Share Flag. All Answers. Collapse -. If Windows starts after you force shut down and restart: Install the latest Surface and Windows updates to help prevent future problems.

For more info, see Install Surface and Windows updates. Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. For more info, see Creating and using a USB recovery drive.

If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair , register, and then select your Surface to start a service order.