Vonage voip software

Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card "Card" per household.

An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility.

Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Vonage Residential Support Enter a search topic. Go to the Summary tab, select Order Add-Ons. Click Add SoftPhone. Follow instructions to select a State, Area Code, City and enter details.

Review your order summary and click Place Order. Click Done. Sign in to Online Account. Jot down your Password. Click Windows SoftPhone to download the setup wizard.

I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately. They really do try and figure it out if you have an issue. Nice to see the difference lately! Software if very easy to use.

My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand. Found the online phone function or app a little cumbersome. Still a few bugs to work out.

I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school. So maybe its the old dog new trick thing. I just will keep trying and hopefully it will be just right soon. Shaumit from Consultadd Inc. Vonage Business - A business worth to do with.

Easy to understand and work with. Cost Effective plans. It is available on web as well on phone, hence it has extended accessiblity 6. The extensions available in Vonage helps one to take the call and call anyone, anywhere. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay 8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area. Some times, there is an issue for call drop.

But it is minimal and happens due to poor internet connections. Harlan from Garfield Industry: Construction.

I love Vonage's feature set, from being able to text Although I cant attach or be sent attached items , to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office. The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least gigabit pipe line for it to function well Jennelle from Bella Ballroom.

Industry: Entertainment. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations.

This was very helpful for our business! It can sometimes sound a little muffled and occasionally we get disconnected from callers. Jenna from KMJ Tax. Industry: Accounting. I like this product easy to use. Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

I haven't had any issue. Company Size: 1,, employees. We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control. Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Addison from Deerfield Ranch Winery. Great features, people and savings. VOiP call quality is what it is. We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price.

Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service. VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves.

Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

Jenah from Southeast Psychology. Industry: Mental Health Care. Overall, VBS has great customer service and a product that makes any business, big or small, more productive. I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use. I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

I have used VBS for years in a previous job. I love their product enough to not even consider an alternative. Their price point is great, the options within the internet phone system are endless, and the way the products integrate makes our team more productive. Adam from A1 Garage. Look elsewhere if considering Vonage Telesphere. Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere.

Stay away. Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable. Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched.

Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination.

Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Do yourself a favor and look elsewhere. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States.

I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you.

I love em. Vonage is here to stay. No cons at all. No kidding. Why must I have one? Simon from Visiospective. Great tool for SMEs with local number, incoming calls and conferencing. I was looking initially for an inbound number for the business, different from my personal mobile number. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included not fully tested that yet.

I think it offers great value and can be upgraded as needed as the company grows. Choice of local number you end up with two , great app allowing you to use on multiple devices desktop and mobile , multitude of options for dealing with calls, and conferencing software included.

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward. Chris from GooseWorks. Industry: Computer Networking. Great VOIP product with great administrative software. The service works excellent and is a great price. The account administration software is easy to understand and use.

THey have made updates to make even easier to use and I like it. The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save. In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know. Ray from All-In Staffing.

Company Size: , employees. You will definitely get more bang for your buck with Vonage Business and you still get all of the features. Having the ability to forward your work number to your personal phone is a great feature.

You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere. The connection is internet based so if you lose power or your internet goes down, you have no phones.

As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good. Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business.

This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates. There is nothing major to report, but sometimes, the call quality has been quite low or intermittent. Sourya from marketing. I have a company based in the united states but I live abroad. Vonage has made it possible for me to stay in contact with my American clients without them even realizing i'm not in the country.

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic. Company Size: 5,, employees. There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats they're no longer available for support by phone and resubmissions to try and resolve.

At no time were we ever told by reps that we should ask to "suspend" the service which we found out almost 4 months later we should have asked for , just that we could ask for a refund once the number ported successfully.

We finally got ported last week and asked for a refund today. Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end as the chat transcripts showed , that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund".

Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer. Marketed features and pricing met our fixed budget and needs for a smaller Service Desk. Pricing was comparable for what we were already paying for much less with Vonage Residential. Better Service Desk options re: routing, virtual receptionist, pricing, and reporting.

Harsh from NLB Services. I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less.

Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like. Amy from Solutions Alternative Healthcare. Industry: Medical Practice. I used to carry two cell phones - one personal and one business.

Then I got vonage and now I can answer or not business calls from my personal cell. Now cons so far. Industry: Staffing and Recruiting. Great product for connecting the people. Helps us lot in the business. Thank you. This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies.

The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible. I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality HD Quality and we can hear it very clearly very easy to use and options are very easy to handle.

Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face. Nothing Much. Very affordable VoIP solution for small businesses.

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too! The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

Trish from Big Bear Cool Cabins. Industry: Hospitality. I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost!

Sean from Capital Adventures, Inc. I would like a manager to contact me from Vonage. I recently set up services with Vonage rep. I am disgusted with the service I am getting from the Vonage rep. We have called, and text him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3,4,5 times a day leading up to the sale.

Vonage is a frustrating company with disgusting customer service. Vonage will not be seamless I liked hearing all the promises, by the second our payment was taken service is non-existent. The second he received card information, he has disappeared. Horrible character. Industry: Management Consulting. Voice quality is adequate. The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest. Registrar 3. SIP Password. If you are not sure about how to obtain your SIP info from your Vonage account, please check the instructions about how to setup Vonage with X Lite.

X Lite is a popular free softphone that you can use with Vonage. It is basically a program that allows you to make phone calls from your computer using Vonage service. Vonage support should be able to help you set up X Lite on your computer. Once X Lite is work, you can simply use the same information in Voicent program. Please note there is no need to mention Voicent software when contacting Vonage support.